Ours is an industry that loves experts. We also love motivational speakers (even if they’re not experts). We love to combine the expert and the motivational speaker and put them in front of a room full of brokers and agents to do their thing, strut their stuff, and present, present, present. Having been in the biz since the eviction of Adam and Eve from the Garden, I’ve seen and met quite a few. Here are some of my favorites:
Tom Hopkins. Almost single handedly turned my new career around. I failed miserably as a salesperson for six months. Then I borrowed a set of his real estate tapes (it was 1976 and he hadn’t yet expanded to other industries) and listened to them until his words became mine. As soon as the dialogs became automatic I started to fire on all cylinders, so to speak and the rest is history. I had the honor of having breakfast with him one morning in the early ’80s as I prepared to introduce him to a big group. It was like meeting a rock star.
Danielle Kennedy. I saw her speak many times, but what I really remember is her book: ‘How to List and Sell Real Estate’. It’s been awhile since I scanned through it, but for years I swore it was the best book ever written about how to have a successful real estate career. Like Tom, Danni was above all practical. She gave you things to DO, today, that would make a difference.
Floyd Wickman. Floyd was fantastic. A great mix of solid strategy and humor. I think his answer to any question a prospective seller might ask on the phone – ‘I don’t know, I gotta see the house first’ — should be carved into his headstone when he gets called to that great listing appointment in the sky. My favorite Floyd moment came in the early ’90s when I was head of training at Century 21. We had taken a philosophical right turn from the rest of the industry by jumping feet first into Consultative Selling. We were abandoning the slick scripts and the heavy techniques that were popular at the time in favor of just knowing your stuff and doing a good job for people. We had an unspoken moratorium for awhile on speakers as we tried to establish the new culture, and many were pretty hostile to our new direction (‘What?? You’re going to give out the address on the phone??? Are you crazy?!?). Floyd was the first to step up and say he thought we were on the right track and he’d support what we were doing. I met him at Caesars in Vegas and cemented the relationship over a few too many glasses of bourbon. Mrs. Woodjakowski, indeed!
Charlie ‘Tremendous’ Jones. Most real estate people don’t know Charlie because he was big mostly in Insurance circles. I saw him several times though and once was manhandled by him on stage. He was a big guy, probably 6’5″ tall and a little heavy. He was on stage ranting on about people who didn’t make it because they lacked COMMITTMENT!! (he’d growl that word). Next thing I knew, he was down in the audience, grabbed me by the arm and led me to the stage where he essentially put me in a headlock and dragged me around from one side to the other, addressing the top of my head with: ‘Do you know what separates the greats from the not so greats? COMMITTMENT!! Do you know what makes the do-ers DO and the don’t-ers DON”T? COMMITTMENT!!’ and on and on. My friends in the audience told me afterward I looked like a rag doll being mauled by a pit bull.
Steven Covey. I saw him once and loved how he related to the audience. There were probably 2,000 people in the room and he took the stage with just an idea about what he wanted to communicate and what he’d like to accomplish. It was clear he was not speaking from a rehearsed script. But he had an assistant backstage at a computer who had all of his slides and knew exactly where they were. Covey would talk a bit and he seemed to make personal contact with everyone in the room (including me and I was at the back of the balcony) and then he’d say ‘Put up that pie chart slide’ and a moment later there it’d be. He bounced around like that for an hour and a half, letting the audience dictate the direction. I swear: it was the most beautifully organized, spontaneous, un-canned and involving talk I’ve ever seen.
Rick O’ Neil. How could I not include our own former leader? Rick was remarkable. He didn’t do much visible prep work before he’d talk to a group — I think all the prep was going on in his head — but he always had the perfect message in the perfect order to move his audience. I never saw anybody take a room full of people and literally change their collective minds and get a commitment from them the way he could. And he did it over and over. I remember him showing up early the first day of one of our Help-U-Sell Universities. I asked him if he’d like to say a few words. ‘Oh, I don’t know,’ he replied, ‘I can, if you want.’ So I introduced him and what came out of his mouth was an elegant, eloquent and moving speech about honor, courage and commitment. It got a standing O and should have been recorded for all posterity.
There are so many others and some I’m going to kick myself for not remembering (like Wayne Dyer) but that’s my short list for this Thursday. Who are your gurus?
5 thoughts on “Gurus”
I love Wayne Dyer. When I was under a lot of stress at the newspaper office, I went into the ladies room and looked in the mirror. I saw myself as I said, “God, give me strength to handle all of these problems, deadlines, whatever…” At that moment, I realized that the reason I kept having problems was because I kept asking to be given “strength”…so of course, the Universe was giving me problems to solve. Later than day I went to the library and found Wayne Dyer. I started listening to his messages and later that year I found the Silva Method because I wanted to meet Wayne Dyer in person. It turned out that Wayne Dyer would be speaking in Miami at the Silva Method Convention. A week later, I was on my way to Miami where I found a good way to deal with life (the Silva Method) and I met Wayne Dyer. Whenever Wayne is on PBS, I tune in for a refresher. I love and appreciate today’s post James! It reminds me that we get what we ask for! So the message is to ask for the positive things in your life grow and to get rid of negative thoughts about what is wrong. Think about what’s right and you’ll attract it!
By the way, tune into Train Thursday. We will talking about How to Create Urgency for Buyers…next week, we continue our Facebook Community Building series. Thanks!
Wayne Dyer really helped un-muddle my thinking in the 80s. He is so clear. I love the story about his young daughter going absolutely nuts in the supermarket when she was told ‘No.’ He just stood and watched her freaking out, watched others stop to look. His comment was ‘it’s her behavior, not mine.’ I’ve said that to myself many times since.
Harvey Mackay and Geoffrey Gitomer influenced me quite a bit – especially when I first got into sales. Corporate Sales not Real Estate Sales but it’s all applicable. Mackay’s list of personal questions to ask prospects and clients is awesome.
Thanks for sending me Mackay’s questions, Robin. You’re right: they are great at helping the salesperson get down to the client’s motivation. I’d reprint them here, but I don’t want to violate Harvey’s copyright. But If anyone wants them I’m sure Robin would forward them a PDF.
I would be happy to share.