Flea Circus

I live 22 miles from the Mexican border and, like many Southern Californians, spend a lot of time in Baja.  One of my favorite drives is the Routa Del Vina — the wine route — that runs from Tecate in the North to Ensenada in the South.  This sixty mile stretch of highway winds first through mountains and then through dozens of Mexican wineries.  Yes, Mexico makes wine.  It’s generally not very good, but they’re working on it.

In the heart of the region, a dirt road takes off to the west from the highway and leads to a dusty little town called Ejido El Porvenir — Town of the Future.   It may have been the Town of the Future in about 1924, but nothing much has changed since then.  It’s mostly just dust and mud, dogs and farmers and tumble down houses, a small, humble church . . . and Beto’s Circo de las Pulgas — Beto’s Flea Circus.

Beto is a weathered old dude who, like everything in Ejido El Porvenir, is dusty.  He’s missing a few teeth but still manages a nice smile when guests stop by. For $4 US, he will lead you through the little house he shares with his granddaughter and her children to the workshop in back where he keeps his Circus.

The show is presented on the bottom of  a 2′ x 3′ corrugated cardboard box with the sides cut down to about an inch that he pulls from a shelf and sets on a rickety table in the middle of the dirt floor room.  He’s painted the box white — well, it was white, once —  and it functions as the stage for his little flea actors.  He’s got one that walks the tight rope, a few that will kick a tiny ball around, one that rides on the back of a green beetle, and three he harnesses to little carts and then implores to race from one side of the box to the other.  It’s both as silly and fascinating as you might imagine.

After the show, I sat a while, chatting with Beto, he using very bad English, me struggling through equally bad Spanish.  I learned he’s 73, been working with fleas for about 10 years, and took it up to pass the time after he became too old to be useful in the grape arbors.  He gets three or four paying visitors a week but also does free shows for the neighborhood kids who regard him as a funny kook.

‘So, how do you train fleas?’ I asked.

‘Es Facil,’ he replied; it’s easy.  ‘The hardest part is teaching them not to jump.  A flea can jump two, three feet normally.’

I pictured the house I listed 30 years ago in Atlanta.  It had just been vacated by tenants who had dogs and when I walked into the living room, I was bombarded by a hail of hungry fleas flinging themselves at me from the floor.  They missed their pooches and thought I’d make a suitable substitute.  Yes, fleas have very strong legs and they certainly can leap.  Why didn’t these fleas just leap away?

‘How do you do it?’ I asked, ‘How do you train them not to jump?’

‘For two months I keep them in a low jar.’  He reached behind him and retrieved a little screw-top container, about an inch and a half tall.  ‘At first they jump and jump in there.  I can hear them bang their little heads on the lid, bing, bing, bing.  But after awhile they adjust.  They still hop, a little;  they just don’t leap.  That’s when I take the lid off and they are ready to train for the circus . . . they’re not going to leap away.’

‘Wait a minute,’ I asked, skeptically, ‘You train their natural tendency to leap out of them?’

‘Sure,’ he said through that almost toothless smile.  ‘After a few weeks of hitting their heads on the lid, they learn to stop jumping, and they’ll never do it again.’

How  sad, I thought.  These creatures were born to leap and they’d allowed him to take that away from them.  I gave him a puzzled look.

‘It’s just like people,’ he continued.  ‘You can train the dreams right out of the people.  If you place enough barriers, enough restrictions, they come to believe their dreams are impossible.  They give up, and then they live quietly in the world you’ve defined for them.  Every dictator knows that . . . I’m just a flea dictator.’

It started to rain as I left Beto’s house.  The  dusty road turned into a mud bog and soon the Jeep was covered in the stuff.  I’d be bringing a little bit of Mexico back across the border with me this night.  As I drove through the gloom, I thought about what Beto said, and about our current reality:  Help-U-Sell, Realtors in general, and the very tough real estate market of the last few years.  We all made adjustments to make it through. We cut expenses, moved to smaller space, consolidated.  They were necessary cuts.  But, like the fleas, we also cut expectations.  Where we once shot for 10% market share and considered 10 deals a month to be ‘just getting by,’  we came to believe that 2 or 3 or 4 a month was ok.  We could get by with 3 or 4 and not bang our heads on the lid of the market.

It’s Spring of 2010.  Look around.  The market is neither bad nor good.  It’s just the market — and it is our reality.  What are you expectations?   Have you let market conditions put a permanent dent in your dreams?  Or can you still see yourself doing 100, 150, 500 deals a year?  You can, you know.  Step by step, stage by stage, phase by phase, you can.  And, truth is, until you believe it, until you expect it, it’s not going to happen.  You’ll just be hopping along, stopping a millimeter or two shy of the lid someone else put over you a long time ago.

It’s time to liberate the fleas!

 

The Help-U-Sell Mobi Website.

Several months ago, the Tech Team — OK:  Robbie — rolled out the new Help-U-Sell mobile phone website.  It’s a nifty tool that enables consumers to access a smart-phone friendly Help-U-Sell website so they can retrieve property information anywhere.  For example, a buyer driving neighborhoods who sees a Help-U-Sell listing can now get information about it on the spot through his or her cell phone.  They don’t even have to remember to type in .mobi. The system recognizes the mobile phone and directs www.helpusell.com inquiries to the appropriate pages, too.

Consumer use of the mobi site was clicking along for a couple of months when Tami Patzer created a press release about the new tool.  Inman News picked it up and there was a huge spike in usage.  That settled a bit, but then continued to rise as more and more outlets picked up the story.  Right now, we’re getting remarkable traffic on helpusell.mobi.

We have to remember:  when our parents think of a ‘computer,’ they picture a box that sits on the floor connected to a monitor, keyboard and mouse by wires.  When we think of ‘computer,’ we picture a notebook.  When the up and coming consumer thinks ‘computer,’ he or she may well picture a smart phone or other mobile device.  That’s why helpusell.mobi is so important.  You owe it to yourself to get your mobile phone out and play around on the site so that you can talk intelligently to your customers about it.

Day 12

If you attended the Tech Summit a couple of weeks ago, you’re working through the “11 Days to a Great Website.”  It’s a nifty doc that gives step by step instructions on how to customize and optimize your new Help-U-Sell website in 30 minutes to an hour a day over an eleven day period.  I just saw a real estate news story that made me realize there’s a 12th day.

RISMedia, in an article about declining consumer confidence in REALTORS, mentioned that 50% of Internet leads are NOT responded to . . . ever.   For those that get a response, the average time is 54 hours.  54 hours!  Yet, over and over, we read that a quick response is essential to successfully converting a web lead.

That’s a huge opportunity gap.  The entire industry is failing here and you can distinguish yourself and garner more business if you’re willing to devote 30 minutes today to systematizing your response to website leads.

First, understand how your website leads come about.  On your various websites — certainly on your new Help-U-Sell office site — consumers are given a number of ways in which to contact you.  These include:

  • Asking for more information on a property
  • Signing up for ‘First to Know’
  • Filling in the ‘Contact the Agent’ form
  • Registering and/or saving a property

In these cases, the leads come to you via email.  That’s fine, but you’re inundated with email and often don’t scan your messages well enough to see the leads;  you also have a spam filter that can toss almost anything into a black hole in your email client (i.e. Outlook);  and you’re rarely sitting in your office in front of your computer when leads come in anyway.

Here’s how to take control of that.  Go to each website that produces leads for you and act like a consumer.  Create a fake lead for yourself every way that you can create one on each website.  Then go to your email client and get your mail.  Where did the leads go?  Into your spam box?  Then adjust your spam filter to always allow these messages to go to your Inbox.  What do the subject lines look like?  How will you recognize similar messages as leads when they hit your Inbox?  Is there something in the subject line or in the ‘From’ address that is unique enough to permit you to create a rule that puts these kinds of messages into their own new folder in your email client?

Finally, and this is MOST important: How will you get these messages when you are out and about?  At this moment, the best solution is to have a Smart Phone and to configure it to get your mail frequently.  That’s easy with the Blackberry:  it is constantly connected to your email server and receives messages within moments of them being sent.  Other phones can be configured to get your mail regularly and frequently.  If you can catch that website lead on your phone and then get back to them within minutes of their request, you will be way ahead in converting it.  Your task is to call your moblie phone provider and find out how to configure your phone for this purpose.

Once that’s done, it’s time to think about how you will respond.  If you get a phone number, you’re going to want to call back immediately — but what ‘Item of Value’ will you be offering to enable you to continue the conversation with this lead?  If you only get an email address, what standard response can you craft now for use with these leads, and how will you quickly personalize it every time you send it?

This is not the new frontier, folks.  It’s today’s reality.  We’re going to have to take control of it if we are going to survive and thrive.

(On a completely unrelated topic — well, not completely, I guess — check out this great review of the new Help-U-Sell Mobi website, optimized for mobile phones.)

Next Time You Think You Can’t Do Something . .

. . . Watch this video:

 

Mark Goffeney was born in 1969 with no arms.  His father brought home an old guitar he found in a garbage dump when Mark was nine . . . and you can see what he’s done with it.  Homer (my dog) and I came upon him playing for tips in Balboa Park today — and doing quite well, I might add.  Next time you think you’re not up to the challenge, that the cards are stacked against you, that you just can’t make it, think of Mark; and then get up and try again.

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