Sometimes Being Visible Means Being Heard

Richard Cricchio of Help-U-Sell Honolulu Properties has been doing a weekly radio call-in talk show for, literally, years.  Rule one of Marketing is to be visible and he has used this audible medium to do just that!  He and his company are known throughout the island and this radio show is one important piece of the program that caused that to happen.  Here are recordings of a show he did this week, on October 5, 2011.

A Note About Marketing with Radio:  remember Richard is in Honolulu which is on the ISLAND of Oahu.  It’s a perfect location to exploit the power of radio.  His broadcast reaches the island and he’s in pretty good shape to do business anywhere within that ‘reach.’  If your marketplace is also like an ISLAND – which is to say, smaller, more compact, somewhat distinct or isolated – radio advertising might be a good choice for you.  However, if you are in a major metropolitan suburb, think twice.  Your message, whether an ad or a show like Richard’s, will go to the entire area, most often into places that are too far away for you handle.  You will probably discover that the cost to produce the leads you CAN work is greater than the leads are worth.  As always, I’d suggest you talk with someone – me, Ron McCoy, another Help-U-Sell broker or two – before you kick off any new or untried marketing program.

QR Codes, The Internet and Your New Listing Step-By-Step

HOW TO TAKE A GIANT LEAP INTO THE 21st CENTURY ON YOUR NEW LISTING
  1. Take the listing. Make sure it is properly priced!  Let’s assume it’s at 123 Elm St.
  2. Take dozens of photos of your new listing.  Pick 12 – 20 really good ones, enhance them in your favorite photo editing program and save them as .JPEGs.  Note:  it’s not essential, but it will be best if all of your photos are ‘Landscape.’  This project will accommodate ‘Portrait’ photos, but will look best if all pictures are ‘Landscape.’
  3. Go to www.godaddy.com (or any other Domain vendor) and buy the domain, www.123elm.com.  It will cost about $10.
  4. Download and install a free copy of Windows Live Movie Maker from http://explore.live.com/windows-live-movie-maker.  Note: you probably don’t want to download the additional software they will ask you about, but you be the judge.
  5. Open Movie Maker, click on the ‘Browse for Pictures or Videos’ link and select all of the photos you prepared in step 2.
  6. On the HOME menu, select ‘Title’ and create an opening title, ‘123 Elm Street, Anytown, USA, 92564’
  7. While still in the Movie Maker HOME menu, put your cursor over each of the photos.  Click ‘Caption’ and create a caption wherever one will help.  For example, for a kitchen shot, you might use the caption, ‘All stainless steel appliances.’ Note that, looking near the top of the screen, you can adjust the duration of each caption and can drag and drop them to begin or end shortly after the photo appears and shortly before it switches to the next photo.
  8. Create a closing title for your tour, something like:  ‘Presented by Anne Smith, Help-U-Sell Acme Realty, (555) 555-5454’
  9. Now, returning to the HOME menu, select ‘Pan and Zoom’ from the themes displayed.  It will be the fifth option from the left.  Apply that to all slides.
  10. Looking  just below the preview window in Movie Maker you will see the length of your tour in minutes and seconds.  Note this and start looking for appropriate music of about the same length to use as background.  You should not use copyrighted music but rather duty-free music.  I make my own using another program, but that’s very complicated and not appropriate for this discussion.  I’d suggest you use Google to find appropriate duty-free music for your show.  Ideally your music will be the same length as your show but note that if it’s a little long, you can always choose the ‘Fade Out option on the Video Tools menu.  Ok; so what happens if you choose a nice piece of light jazz from your ITunes folder?  Well, you’re in violation of music industry rules and law.  You could be prosecuted and fined.  Most likely nobody will ever notice and if they do they will simply insist you take down the offending piece.  However, I would never recommend you use someone else’s property in this way.  At the end of this step-by-step list I will give you an alternative to using music.
  11. Preview your tour and if you like it, use the ‘Save Movie’ drop down on the HOME menu (over to the right) to make the movie.  I’d save it ‘for High Definition Display’ – which will take longer to process – or ‘For Computer’ which will take less time.  Choose a place on your hard drive in which to save the video file.  Note, there is a link in Movie Maker to post your tour directly to YouTube, but I couldn’t get it to work.  Following this instruction you will have a free standing copy on your computer as well as on YouTube.
  12. When the video is finished processing, go to www.youtube.com and, if you don’t already have a free account, set one up.  Select ‘Upload’ near the top of the screen and browse for your new movie.  While the file is uploading, edit the information about it in YouTube.  Give it a new name:  ‘123 Elm Street’  and load the description up with lots of references to local geography (as well has bedrooms and baths).  Be sure to click ‘Save’ at the bottom of the page.  When the file is finished processing, view your new tour on YouTube and click on the ‘Share’ button.  A URL for the video will be displayed, already highlighted.  Right click and ‘Copy’ that URL.
  13. Now, go back to www.godaddy.com, log in and go to the place where you can ‘Manage Your Domains.’  Select the one you bought earlier, ‘www.123elm.com’  and click on ‘Forward.’   Right click inside the box for the URL you want to forward to and ‘Paste’ the URL you copied at the end of step 12.  What you’ve done is associate www.123elm.com with  your YouTube virtual tour.  Anyone going to  www.123elm.com will immediately see your tour.
  14. Generate a QR Code for www.123elm.com.  If you are a Help-U-Sell broker, your OMS system already generates a QR code on all of your listings.  It points NOT to www.123elm.com but at the actual listing on www.helpusell.com.  For this project I’d suggest generating an entirely  new QR code that points at the URL you just bought and associated with your YouTube virtual tour.  There are dozens of free QR Code generators and the best way to find one (free) is to go to your Android or IPhone App Store and search for ‘QR Code Generator’.  If you don’t have a SmartPhone – and you should have one – you could Google the same search string.  Once you have the QR Code Generator, make a code for www.123elm.com.  Download and save the code on your computer’s hard drive.
  15. Print a larger (4″x4″ or 5″x5″) version of the QR Code.  Make several copies and have them laminated at Fed/Ex (Kinkos).  Tack these (or otherwise affix them) to your yard sign so that people driving by with SmartPhones can click and immediately see your Virtual Tour.  Include a smaller version (1.5″ square) on all promotional materials for the listing:  flyers, open house invitations, websites etc.
  16. Open your Word Processor (MSWord?)  and type out ‘www.123elm.com’.  Enlarge and en-bolden the Font until it fills the full landscape page.  Make 2 copies.  Cut them out and ‘laminate’ them yourself using wide, clear packing tape.  You’ll tape or tack one of these on either side of your yard sign post.  If  you don’t use posts, find a way to attach these signs to your yard sign.
  17. Now you’re ready to go.  Your new listing has it’s own URL and website (www.123Elm.com) and it’s own virtual tour.  You have a QR Code that will take SmartPhone enabled consumers to the tour as well, and you’ve told anyone driving by that they can get more information about 123 Elm St. by simply going to the URL!  Your seller and all the neighbors are doing all the above and are completely impressed!

Now, here’s the alternative to music.  And, if you’re already using music, it’s a good add-on anyway.  Carefully create a voice over script to run while the tour is on the screen.  Yes, you’ll need to talk about bedrooms, baths and square footage, but what will be most powerful is references to the local area.  ‘This fine ranch home is located in the Elm Heights neighborhood in Sydney, just  blocks from Centenniel Park.  The trendy shops of Tuxedo Drive are a short walk away as is Greenwood Town’s restaurant row.’    Local references are important because, when Google indexes your YouTube video and detects a voice track, it will transcribe it and turn all of your words into search fodder.  Anyone using Google to search for a home in the area will probably see your listing.  Use a microphone to add the voice track to the tour in Movie Maker.

You might be asking, ‘Why is it important to put my tour up on YouTube?  Isn’t it a whole lot easier to just use one of the services out there, pay the bucks and let them worry about it.’  Sure, that’s fine, if all you want is a pretty tour that only a handful of people will see.  Hosting your tour on YouTube gets HUGE exposure.  Plus, Google LOVES video, particularly YouTube video.  If you do your tour right, it will likely show up on the first page of any search result relating to real estate in your local market.  The difference between this method and taking the easy route of using a service is that this method will actually create LEADS for you.  The service?  Not so much.

You’re also probably wondering how long all of this will take.  Truly, you’ll invest the largest chunk of time in shooting, selecting and fixing photos.  The rest, though sounding complicated, is pretty easy.  And once you’ve done a couple you should be able to blow through this entire process in 30 minutes or less — and look at the wonderful, up-to-date, tech-savvy marketing you’re doing for your Seller, yourself and your company!  If all this seems great but more than you want to take on, I’d be happy to help . . . but it’s gonna cost ya.

 

 

Tapped Out!

A little quote from NAR’s Chief Economist, Lawrence Yun:

Housing equity – housing asset value minus mortgage liability – has greatly shrunk in the painful aftermath of the housing market crash. The aggregate homeowners’ real estate equity stood at $6.1 trillion today versus $13 trillion in 2006 according to Flow of Funds data from the Federal Reserve. According to Census, there are 74 million homeowners. So on average, the average equity per homeowner in 2011 is $82,000, which is down from $170,000 in 2006. A separate Federal Reserve data from Survey of Consumer Finances showed that the median homeowner net worth to be $190,000. This larger net worth figure is due to homeowners having other assets in addition to housing equity. The median renter’s net worth was $4,000. The only good news at the moment is that the further declines appear largely over. Price measurements from NAR, Case-Shiller, Core Logic, and Federal Housing Finance Agency have all noted a slight uptick in home price in recent months.

We just don’t have the clout of equity we did five years ago; and it was clout.  I’ve seen it in franchise sales.  Five years ago an eager prospective franchisee could easily pull a second mortgage to finance a start-up business.  The equity was there and banks were falling all over themselves to lend the money.  Today that door is pretty much shut.  Most times, the equity is not there and when it is, the lenders are so difficult (and guidelines so strict) that the old equity cash-out bonanza is almost impossible.

The good news is (and there’s always good news):  It’s not that expensive to get started today.  Five years ago, retail space was very pricey and Marketing – which in Help-U-Sell was largely direct mail based – was huge.  HUS offices routinely spent $7,000 -$10,000 a month on marketing and it was mostly postcards and mailbox delivered flyers (ETMs).  Today, postcards are still an important part of the mix, but Marketing is mostly about the Internet.  While it’s not free, it’s cheap compared to mailbox stuffing.

But the drop in equity has had big implications elsewhere, too.  Small business expansion is not happening like it used to.  In fact, most real estate companies are doing the opposite: scaling back, hunkering down, closing offices, merging, and consolidating.  I talked with a Help-U-Sell broker the other day who was a little intimidated by the new mega-office in her town.  Two medium-sized companies had combined to produce the largest house of agents on the block.   I reminded her that offices consolidate in an effort to cut expenses, and it happens when neither office is making it on their own.   She used to have two competitors, each with 50 agents doing less than half a closed side a month.  Now she has one competitor with 100 agents each doing less than half a closed side a month.  She called back to say she’d run into the new consolidated broker and he wanted to know how she was doing so well.  He’d seen her listing and sales activity and was amazed that she was able to turn the numbers with her minimal staff and small location.

Now let’s get practical.  Let’s assume we have a homeowner with equity (hallelujah!).  Let’s assume this homeowner is in a $300,000 house (that used to be worth $425,000) and has a mortgage of $200,000. That’s $100,000 in equity.  The homeowner is grieving for the $125,000 he’s lost, but still needs to sell.  ABC Realty will take the listing and charge 6%:  $18,000.  But that $18,000 is 18% of the homeowner’s equity! Here’s a homeowner who already thinks he’s lost more than half his equity to the economic downturn and now some real estate broker is trying to extract 18% more!!

Thank goodness Help-U-Sell is in the equity preservation business!  If this homeowner is smart he’ll keep interviewing until he finds a HUS broker charging a low set fee of, say, $4,950.  That works out to a savings of $13,050 and the set fee is just 5% of equity, not 18%.

Yes, we’ve had a huge collective drop in equity.  We all want to hang on to as much of what we still have as possible.  Today, that means saying goodbye to high, percentage-based real estate commissions and hello to Help-U-Sell.  In addition to ‘Save the Whales!’ and ‘Save the Rain-forest!’ let us add ‘Save the Equity!’  List with Help-U-Sell.

 

Help Wanted


Wanted:  Market Segment Specialist

We are expanding our business and are looking for
a few happy folks in specific ‘niche’ marketplaces
to help secure our position there.  Are you in a
unique or specialized neighborhood? Belong to a
large local organization?  Are you active in a local
club, religious or social group?  This might be the
perfect way to earn an extra income working part-
time from home!  A real estate license is necessary
but easily obtained with our help.  Contact . . . . .

 

Once again, today’s Broker Roundtable call was a hit.  The sharing has been so good lately, there is a move afoot to change the name from ‘Roundtable’ to ‘Mastermind.’  We started out talking about the difference between hiring an agent as a real estate salesperson (charged with the responsibility of expanding your business) or as an assistant (helping you manage the flow of business you have created and freeing you up to create more).  It was an interesting discussion.  But once again, near the end of the call, an exciting new idea bubbled up.

It started with Maurine Grisso describing a Seniors Only neighborhood in her marketplace.  She said she’d love to have someone there to be her advocate.  Ken Kopcho chimed in, saying, ‘a kind of Market Segment Specialist?’  So this idea of bringing someone on to help you gain access to a specific niche market began to take shape.  It might be Seniors in a specific neighborhood or active in a specific club, or Veterans at the VFW, or even well liked and visible teachers.

The MSS job would be to tell the Help-U-Sell story whenever an opportunity arose so that we get the call when it comes time to buy or sell.  Compensation would probably be a referral fee.  You’d probably NOT be offering these people a full bore real estate career – and good candidates probably wouldn’t want one — just a chance to earn some extra money doing something easy and enjoyable.

Jack Bailey talked about a very well liked teacher who is active in his school and with the families of his students.  He has five kids of his own and is always looking for a way to earn a few extra dollars.  This might be perfect for that man.

While the initial vision of this job seemed to be most like a ‘bird-dog’ simply alerting the Broker when activity is imminent, Maurine enhanced it a bit, saying she’d want her Senior Specialist to work any of the buyers who might be appropriate for that specialized neighborhood.

I just cranked out the sample ad above that might be helpful in identifying candidates for this interesting new recruiting target.  Perhaps it would go well in Craig’s List or the Penny Saver.

While I love this idea, it is a little bit of a twist on the Help-U-Sell way.  Ordinary (Traditional) real estate Brokers recruit bodies with almost no selectivity hoping to hire the few who may expand their business.  You see, the Ordinary Broker believes the only way to do more business is to hire more agents.  At Help-U-Sell, we never hire unless we have more business than we can handle.  When we hire, we’re hiring NOT to expand our business but to more efficiently and effectively handle the business we have already created.  When we want to expand our business we do it with Marketing and skill development.

But here, you are hiring a Market Segment Specialist who will enable you to break into markets that are at present unavailable to you.  You are hiring them to help you expand your business. It’s a new wrinkle for us . . . but I like it!

 

Did You Notice? You Have a New Image!

Dang, I love this company.  We’ve just had a complete overhaul of our image, it was painless and powerful . . . and it happened so smoothly you might not have noticed!

I say ‘just’ had an overhaul but what I mean is:  it’s been going on for over a  year and we’re finally at the point where I can look around and see there is a whole new look for Help-U-Sell.

It started with a redesign of the Website last year.  We saw red fading to black and something new:  a ‘swoosh’ at the bottom.  We liked the look enough that we started to emulate it in other places as well.  Now we’re cranking up for NAR, CAR, and Tri-State Conventions and a round of Franchise Seminars and are ordering booths and banners that reflect this new look.  Today, Robbie passed on the final version of a couple of large banners we’ll be using at some of the trade shows and I had to sit back and marvel at how sharp the look is.  It is light years ahead of where we were just a couple of years ago.  Check it out:

This kind of change is a big deal.  I was at Century 21 when that brand began monkeying with the Gold Coat.  It was a multi-year debate full of wrangling and strong opinions.  Finally, the company opted for a more camel colored jacket . . . and that was the death of one of the best bits of branding they ever did.  Within months, the jacket was declared a ‘ceremonial garment,’ suitable for wear at conventions and other company meetings but never out in public!  What’s up with that??

Here, we have a whole new look, one that communicates a strong and current message about who we are, and it happened easily and comfortably.  Oh, to be lean and mean and able to move quickly is a wonderful thing!

Hey, as long as we’re emulating, how about we all emulate Robin Rowland and wear a little Help-U-Sell red every day?

(And, gulp, I realize it’s probably time for a redesign of the Set Fee Blog, too . . . )

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