Help-U-Sell Marketing

I’ve been stewing over Help-U-Sell Marketing and how to present it powerfully to a potential Seller.

By nature it is already powerful compared to what goes on in ordinary offices, where marketing/advertising has largely become the responsibility of individual agents.   It didn’t use to be that way.  A long time ago, real estate companies created, orchestrated and paid for marketing to benefit their agents.  But back then, agents were usually paid 50% – 60% of the earned commission.  Today, most ordinary brokers start newbies out at more than that and 75%-80% splits are not uncommon.  When ordinary companies gave in to the pressure to pay more to their agents, they had to cut somewhere to make up the difference, and marketing budgets took the biggest hit.

So at brand X down the street, you have dozens of little agents whizzing around willy-nilly ‘advertising’ on Craig’s List here and a homes magazine there, and dropping an open house ad in the local rag when the seller gets antsy.  There’s no coordination, no maximization of the power of INVENTORY, no grand design to marketing, and the results are negligible.

At Help-U-Sell, marketing is the purview  of the Broker.  It is an office responsibility.  Our brokers do deep research into the local marketplace so that they can make informed decisions about where, when and how to market.  They design, implement, monitor and constantly refine a coordinated marketing plan that generates a strong flow of buyer leads into the office.  New listings are simply plugged in to the marketing program and marketing featuring any of the office listings will benefit all of the office listings.   It is the strong flow of leads that causes our listings to sell.

We used to talk with potential sellers about the components of the marketing plan:  ETMs, Brags, Weekly Lists, Bootlegs et.al.  and while I’m sure those things are important today, I think sellers want to hear more and more about the Internet.  Since everyone knows that buyers are all over the Internet looking for houses, sellers want to know what you’re doing to get their property noticed in that arena.

I think saying you syndicate to 28 websites and sharing a graphic of what those websites are is helpful.  But it’s not a differentiator.  Most main line real estate companies are syndicating in similar fashion.  (By the way:  this does not mean you shouldn’t talk about it and show the graphic.  You should.  It’s still impressive.)  I think what’s more important is to show how you’ve maximized your web presence to be most attractive to the Internet buyer.

Here:  have some fun with this:  Open Google and type in ‘ Sell Real Estate’.  The top few responses are paid ads.  But after that, Help-U-Sell is often the first main-line real estate company that shows up.  Every time I’ve ever done it we are in the middle or near the top of the first page.  Of course there’s a reason:  our name is Help-U-Sell real estate!

But if you’ve done your homework, if you localized and optimized your website, if you’ve bought good domain names to point to your website, if you’ve created new pages of localized content for your website and so on, there should be search strings that have your office appearing near the top of the first page.  Why not spend a little time trying to discover what they are?  Then start sharing those search string results with sellers when you sit down for a listing consultation.

Want to see someone doing a very good job of this?  Go to Google and search for ‘Santa Rosa Homes.’  See who the first several results are.  Now try ‘Santa Rosa Real Estate.’  Maurine Grisso has created several websites, each targeted at a different kind of consumer in her marketplace, each optimized and localized;  and she’s further boosted their effectiveness with a little pay-per-click.  She goes onto to the Internet and casts a net made up of all the places a home buyer might find her, and comes back with leads.  This is great stuff.  And it’s the kind of thing sellers want to see today.

Dick McKenna: ‘You must massage your numbers until they throb’

Dick McKenna was my favorite real estate guru.  A degreed Industrial Psychologist who, early in life did Peace Corp type work in Latin America, he gravitated to real estate where he became intellectual conscience of Century 21.  Dick knew more about the business side of our business than anyone I’ve known before or since.  He was the first person I recall being alarmed when traditional brokers began paying higher and higher commission splits.

‘You don’t understand!’ he’d squawk, ‘It is virtually impossible to make a profit if you’re paying more than 68% on average to your agents!’  And he had the numbers to back it up.

Oh, how right he was.

Dick was really big on Marketplace Intelligence.  He wanted us to discover and dissect every morsel of information we could find about a market and then use what we learned to drive our business.  It was all very Help-U-Sell (we’ve always embraced market data as a decision making tool).  That’s where the quote in the headline comes from:  he said it once in a meeting of about 1,000 brokers.

One Help-U-Sell Broker who’s been massaging his numbers recently is Jeff Braun from Union Grove, WI.  Working with his production numbers and those of his MLS for calendar year 2010, Jeff learned the following:

In his local market, he has a 39% MARKET SHARE!

  • When he was the Listing Agent and NOT the Selling Agent, he got 102.30% of list price as sale price
  • When he was the Listing Agent AND the Selling Agent, he got 103.97%
  • When he was the Selling Agent and NOT the Listing Agent, his buyer clients bought property for 94.30% of list price.

Do you think anyone trying to decide who to work with in Union Grove, WI would be interested in these numbers?  Of course.  Obviously, working with Jeff is one sure way to ensure you do okay buying or selling a home.

My message is this:  it’s January, a great time to review stats from last year.  Get your numbers together in the following categories then compare your results with the MLS.  I promise you, you will almost always beat the MLS and sometimes you will beat the MLS by so much, it’s worth crowing about!  Check:

  • % of listings taken that sell
  • Days on market (listing to pending – from that point on time frames are largely out of your control)
  • Sale price as a % of list price for properties where you were the listing broker only, the selling broker only and both the listing and selling broker
  • Fall out rate on pending transactions
  • Anything else you can think of

Then (assuming you are better than the average bear in your area — and you are),  create a one page summary of what you find to use in your Listing Presentation.  Heck, if the results are really good, why not include them in your advertising? It’s information like this that will make your marketing throb.

Marketing Material and Vendor Update

One of our goals for 2011 is to update and upgrade our vendor program.  Robert Stevens is spec’ing out a template that will make it possible for our brokers to access approved suppliers directly on the website back-end, OMS.  We’re also working with our vendors to redesign all of our marketing materials so that everything has the same look and feel.

I’ve just created a new folder in the Download Library called ‘Vendors’, in which I placed a PDF doc listing some of the vendors we currently have on-board with contact information and product descriptions.  I’ll be working to complete that listing over the next several weeks.

Suddenly, this is all very important because . . . things are starting to move.

Have you noticed?  Somehow, in December, the economic news turned more favorable and I’m hearing from most everywhere that there is activity this month at a level we haven’t seen for some time.  Buyers seem to be out, trying to take advantage of low prices and low interest rates while they still can.  As a result, everyone’s talking about marketing.

We’ll be talking about it a lot over the next few weeks.  I know our Wednesday Rountable and Training calls will  feature segments on using Facebook pay-per-click ads, new marketing capabilities at Listingbook, and a reintroduction of 1 to 1 and Excel, their websites, tools and product offering.

So go get your marketing hat out and dust it off.  Let’s start planning for that Spring selling season!

Pretty Sharp Marketing

Kimberly Zelena and Leigh Anne Losh at Help-U-Sell Direct Savings Real Estate in Verona, Virginia have definitely got their marketing hats on!  Like Mike Klein at Help-U-Sell Prescott Valley, they jumped on using QR codes.  Here’s a picture of their office Facebook page:

The QR code is that black and white box at the top/left.  If you get a QR code reading app on your smart phone (like Google Goggles . . . go ahead:  Google it), point your phone at the QR code and click it, the browser on your phone will take you to the Help-U-Sell Direct Savings website.  No need to fumble around with your fat thumbs typing in a URL on that tiny keyboard;  the QR code does it for you!   Hey:  why not get a QR code reader on your phone right now and make your first click on Kimberly’s QR code right here in the Set Fee Blog!  Go on; we’ll wait.

One of the things Mike Klein and Kimberly are doing is using QR codes with their listings.  They get a unique code for each listing then include it on property flyers so a customer can get more information instantly.  Kimberly told me she was going to start putting the code in a plastic sleeve and attaching it to the sign post.  Once buyers learn how to use this technology, they’ll be able to simply walk up to the sign and click their phones to get the details.

Next, notice the first post on the Help-U-Sell Direct Savings wall, the red thing.  Since the above is just a photo of the page, the link in it doesn’t work, but if you clicked it live on the actual Facebook page, you’d go HERE.  It’s basically an ETM:  pictures and descriptions of homes for sale, sold and saves, testimonials and a description of the seller offer.  Now the challenge is:  how to drive prospective sellers to that page and Facebook is a good start.

I know:  technology can be confusing and difficult, but sometimes it just makes things work better!  I’m glad we have sharp brokers in Help-U-Sell who see the possibilities and work to take advantage of them.

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